Honigman strives for excellence in service delivery, which means not only providing high-quality, expert legal services, but aligning our delivery model to work for the client.
The Dedicated Client Initiatives in Honigman FOCUS represent the full slate of FOCUS offerings provided to a client (whether our service delivery includes creative pricing, flexible staffing, practice technology, and/or legal project management).
Our service delivery model is not a one-size fits all approach; the Honigman team works with you to tailor our service delivery to meet both client and matter needs, resulting in a bespoke FOCUS Portfolio for each and every client. Through Dedicated Client Initiatives, our legal operations professionals communicate and manage the offerings included within the FOCUS Portfolio, demonstrating our commitment towards building stronger client relationships and providing unparalleled service delivery.
Honigman FOCUS encourages open, ongoing communication between the client and the Honigman team in order to optimize your satisfaction with our performance.
In the interest of continuing to grow and strengthen our relationship, our newly redesigned client feedback program includes comprehensive client feedback sessions as a way for the Honigman team to better understand and meet your needs. We offer two types of feedback discussions:
- “After Action” Review: This is a meeting during which we ask you for your feedback after a significant matter. We hope to discuss your general satisfaction with our performance and any improvements Honigman can make to staffing, pricing, efficiency, communication, project management, etc., as well as conducting a “lessons learned” analysis that will benefit the client in future matters. We will consult with you to determine whether or not an after action review should be conducted upon the conclusion of a matter.
- Annual Relationship Review: This is a more in-depth meeting during which we ask you for an annual review of our overall relationship and provision of services. We encourage a detailed, open discussion on any improvements we can make to our current services and whether there are any additional needs that we can address for you.
How our dedicated client initiatives drive value for you:
- Defined, tailored portfolios based on your unique business objectives and service needs.
- Professional support from a designated legal operations contact on the Honigman FOCUS team.
- Consistent and sustained value through continuous improvement efforts, relevant and succinct communication, and regimented feedback discussions.
- A collaborative approach designed to help advance your legal department objectives and identify opportunities to enhance our working relationship.